Published on March 12, 2020
COVID-19 Precautions at Phoebe Ministries
Campus Letter Updates
Vaccination Information for Residents and Staff
Visitor Policy & Details
Compassionate Care Visits
Connecting Hearts Zoom Visits
Independent Living Communities
Senior Affordable Housing Communities
For More Information
The following precautions apply to all Phoebe Ministries’ Independent Living, Personal Care, and Health Care Center communities.
The well-being and comfort of our residents and staff is Phoebe’s top priority, and we maintain strict policies and procedures to help prevent the spread of illness throughout our communities. Our employees are trained in best practices to help prevent the spread of communicable illnesses, including COVID-19. We are following our infection-control policies and will monitor this evolving situation. In response to the recent spread of COVID-19, Phoebe is taking proactive precautions to mitigate exposure among our communities.
Phoebe’s COVID-19 Update phone line is 610-794-6049
COVID-19 Test Ordering
As of January 19th, 2022, every American household is eligible to order four free rapid COVID-19 tests online. As a courtesy to our communities, Phoebe staff members ordered these tests on behalf of every resident, to be used by the resident if they should require testing. We have been pleased to facilitate this task on behalf of our residents and their families in an effort to provide all available resources to our residents.
Phoebe Ministries Announces COVID-19 Vaccine Requirement for Staff
Phoebe Ministries announced on August 16, 2021 that it will require employees across the organization to receive COVID-19 vaccination by October 15, 2021 as a condition of employment. With communities in Berks, Bucks, Lancaster, Lehigh, Montgomery, Northampton, and Union counties, this requirement applies to all of Phoebe Ministries’ employees. The policy will recognize authorized medical and religious exemptions. Please see the following links for additional information:
Weekly Update for Phoebe Allentown as of 5.25.22
Weekly Update for Phoebe Berks as of 5.20.22
Weekly Update for Phoebe Richland as of 5.25.22
Weekly Update for Phoebe Wyncote as of 5.20.22
The Campus update letters are posted at least weekly, and more often if cases are reported.
Initially, we worked with both CVS and Rite Aid to administer the COVID vaccine to our Health Care Center, Personal Care, and Independent Living residents and frontline staff. These vaccine clinics were completed on March 8, 2021.
Our own Phoebe Pharmacy now obtains and administers the vaccine. This allows us to vaccinate new admissions, new hires, and those who did not get the vaccine during the earlier clinics. We will also be vaccinating our Retirement Housing residents.
We will be reaching out to you in order to get consent for the vaccination of your loved one if they are not able to give consent themselves. Vaccination is strongly encouraged in order to protect all of the residents we care for. Please note that even if your loved one has already had COVID-19, vaccination is still recommended.
For more information about the benefits of receiving this vaccine, please follow this link to the CDC website: https://www.cdc.gov/coronavirus/2019-ncov/vaccines/vaccine-benefits.html
Please view this helpful information from the CDC:
Long-Term Care Residents and Loved Ones: Answering Common Questions About COVID-19 Vaccines
The health and well-being of our residents and staff is Phoebe’s top priority, and we maintain strict policies and procedures to help prevent the spread of illness throughout our communities. Phoebe campuses are open for in-person visitation, following all processes put in place by the Centers for Medicare & Medicaid Services (CMS), the PA Department of Health, and the PA Department of Human Services.
Please note that visitation depends on multiple factors at each campus: If county positivity rates for new COVID cases are over 10% AND less than 70% of the current residents are vaccinated, visitation may be restricted for unvaccinated residents. if there are active cases within the Phoebe community, testing of residents and employees will be completed to determine which, if any, areas may be open to visitors.
Visitation status, visitation hours, and duration of visits vary per neighborhood, so please visit the page of the community you would like to visit to check the status.
For the safety of our residents and staff members, visitors are required to follow the below COVID-19 infection control protocols:
Phoebe does not require that visitors be tested or vaccinated to visit with loved ones. We encourage visitors to become vaccinated when they have the opportunity.
Visitations will take place inside residents’ rooms or in common areas, as directed by the individual facility. If weather permits, visitors can take walks or go outside on the grounds with their loved ones.
Family members can also transport their loved ones to and from medical appointments, regardless of vaccination status, while adhering to infection prevention principles. It is preferable that unvaccinated residents use transportation arranged by the facility.
Outings for non-medical reasons will be allowed for residents that have been fully vaccinated. To prevent the possible spread of COVID in our communities unvaccinated residents wanting outings must have approval from the administration.
If you would like to visit an independent living community, please reach out to the community manager or Executive Director for that campus to learn what processes for visitation are in place.
If an area of a building is closed to visitation due to COVID cases, we continue to allow “Compassionate Care Visits.” Residents who qualify for compassionate care visits may include:
If you feel your loved one meets the criteria for a compassionate care visit, please call the administrator or nurse manager at your loved one’s community. Through a person-centered approach, we will work with residents and their families/caregivers to identify the need for compassionate care visits.
We encourage families to utilize Connecting Hearts Virtual Visits using Zoom.
Residents who live at Phoebe independently have been provided with facts related to coronavirus, along with preventive resources and information on protecting themselves and others from respiratory illness. We have communicated visitation guidelines to these residents. If you would like to visit an independent living community, please reach out to the community manager or Executive Director for that campus to see what stipulations for visitation are in place.
Residents who reside in any of Phoebe’s senior affordable housing communities are required to wear masks and socially distance from others anytime they are in common areas of the building. Additionally, any senior affordable housing communities with active COVID-19 cases recommend residents halt incoming visitors unless caregiving is provided. If we are informed of a positive case in a community, residents will be notified with a letter, and the Department of Health will also notify anyone who was in direct contact with the affected individual to instruct them to quarantine for 14 days. Questions can be directed to the building manager or to the Phoebe COVID phone line.
Phoebe will test the following residents:
Phoebe will test the following staff:
We continue to complete universal testing for our employees and residents in our Health Care Centers and Personal Care Communities, in line with the PA Department of Health and PA Department of Human Services mandates.
If you have any questions or concerns, please call our COVID-19 contact line at 610-794-6049.