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Phoebe Ministries Coronavirus Preparedness Plan

Published on March 12, 2020


*UPDATED May 28, 2020 at  3:00 PM

The Weekly Campus Update letters are posted at least weekly, and more often if cases are reported.

Weekly Update for Phoebe Allentown as of 5.28.20
Weekly Update for Phoebe Berks as of 5.26.20
Weekly Update for Phoebe Richland as of 5.28.20
Weekly Update for Phoebe Wyncote as of 5.28.20

Phoebe’s COVID-19 Update phone line 610-794-6049

Click here for a message from Phoebe’s President & CEO on COVID-19. 

COVID-19 (Coronavirus) Precautions at Phoebe Ministries Communities

The following precautions apply to all Phoebe Ministries’ Independent Living, Personal Care, and Health Care Center communities. Specific precautions for managed Affordable Housing communities are detailed at the bottom of this page.

The well-being and comfort of our residents and staff is Phoebe’s top priority, and we maintain strict policies and procedures to help prevent the spread of illness throughout our communities. Our employees are trained in best practices to help prevent the spread of communicable illnesses, including COVID-19.  We are following our infection-control policies, and will monitor this evolving situation. In response to the recent spread of coronavirus, Phoebe is taking proactive precautions to mitigate exposure among our communities.

Phoebe Ministries’ communities are restricting non-essential visits to our health care centers, personal care communities, and independent living communities to ensure the health and safety of our residents and employees:

  • No visitors or non-essential vendors at Phoebe Allentown, Phoebe Berks, Phoebe Richland, and Phoebe Wyncote Personal Care communities
  • No visitors or non-essential vendors at Phoebe Allentown, Phoebe Berks, Phoebe Richland, and Phoebe Wyncote Health Care Centers
  • No visitors or non-essential vendors at Phoebe Allentown, Phoebe Berks, Phoebe Richland, and Phoebe Wyncote Independent Living communities 

We will allow any essential vendors entry into our communities in certain circumstances on a case by case basis, and only after completing a coronavirus screening process aligned with the Center for Disease Control’s (CDC’s) guidelines. Universal masking has been implemented and employees have been provided with masks. Additionally, we have asked any employee with signs or symptoms of a respiratory infection, such as fever, cough, shortness of breath, or sore throat, to not report to work. Phoebe has implemented processes to allow residents to connect with family members or loved ones virtually for the time being via phone and video calls. Learn more about Connecting Hearts with Zoom video calls. 

Admissions and Tours
At this time, we are conducting virtual tours of our communities. In-person tours can only be accommodated for those needing immediate moves and are limited to the prospect and one guest. All individuals touring must meet specific screening protocols before being allowed in the building. Independent living, personal care, and skilled admissions/move-ins to our communities are only happening when certain pre-determined conditions are met, and some campuses are not accepting skilled nursing admissions at all. We will not accept any respite stays at any of our campuses at this time.

Testing protocols
Phoebe will test the following residents:

  • Residents who are symptomatic
  • Residents on a neighborhood where another resident tests positive
  • Residents who regularly leave the facility (dialysis, chemo, radiation, etc.)

Phoebe will test the following staff:

  • Staff with any known exposure at work or in the community
  • All new employees before their start dates
  • Staff who work in other facilities, including any part-time staff
  • Any other staff member, as indicated by Occ Health

Staffing agencies will be required to have their staff tested weekly.

Effective April 1 2020, no laundry is to be done by families. This is related to containing possible spread of infection through clothing, and is a temporary measure. On your next bill, please note that there will be no invoicing for laundry temporarily until further notice.

We are prepared to follow the CDC’s recommendations and guidelines for identifying, housing, testing, and caring for residents and patients. Additionally, Phoebe’s infection control team and occupational health staff are participating in local and state briefings through the state health care coalitions, which are working closely with PEMA, the CDC, and Centers for Medicare & Medicaid Services (CMS) to receive the most up to date information and guidelines to manage any positive cases that arise.

Residents in our Affordable housing communities live independently and have been provided with facts related to coronavirus, along with preventive resources and information on protecting themselves and others from respiratory illness. Additionally, Phoebe management has suspended all Phoebe sponsored activities and events until further notice.



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Phoebe does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender identity, age, national origin (ancestry), disability, marital status, sexual orientation or military status in any of its activities or operations.
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NEW VISITOR POLICY in effect. Click here to see all the COVID-19 information for Phoebe Ministries
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