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Financial Counselor – Full Time – Wernersville

Type: Full time
Number of Positions:
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Phoebe Ministries a not-for-profit, multi-facility care organization is seeking an experienced Financial Counselor to join us on a full time basis on our Berks campus.

Primary responsibilities will include:

The revenue cycle is defined as all administrative functions that contribute to the capture, management and collection of client service revenue. The Financial Counselor is responsible for enhancing and maintaining a properly functioning revenue cycle process through a cross-department, cross organization structure. These functional areas act interdependently during a client stay, contributing required information for procuring payment. Obtains, educates & counsels current residents to identify, disclose and properly complete asset tests and Medical Assistance applications. Generates monthly bills for skilled nursing.residents. ; manages all financial related information/documentation during the resident’s length of stay; repeats asset test for all current SNF residents within the specified regulatory timeframes. Handles all payments remitted to the business office; performs deposits and cash postings as necessary and as directed.

The Financial Counselor is expected to demonstrate, through plans and actions, that there is a consistent standard of excellence to which all departmental work is expected to conform. Such standard should be based on establishing and maintaining a constancy of purpose, focusing on continuous improvement and delivering the highest degree of customer service and quality as possible.

Experience/Skills: Minimum one (2) years’ experience in related positions required. Degree in Business Administration or related course of study preferred. Proficient reading, writing, grammar and mathematical skills; proficient interpersonal relations and communicative and customer service skills; proficient word processing/data entry skills; knowledge of accounting principles and procedures. Working knowledge in the area of client registration, billing, accounts receivable and cash management, industry regulations and business office operations, insurance benefits & refund processing.

Successful candidates are ones that can thrive in a positive and respectful employee culture and exemplify our faith in action values. 


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Phoebe does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender identity, age, national origin (ancestry), disability, marital status, sexual orientation or military status in any of its activities or operations.
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