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The Phoebe Institute on Aging Spring Conference

The Changing Face of Care: Serving Older Adults in a Dynamic Environment

“The Changing Face of Care: Serving Older Adults in a Dynamic Environment,” has been rescheduled for Thursday, May 25, 2017 at DeSales University.
Registration for the new date will re-open on April 24 and new attendees must register by May 15.

Presented by Cura Hospitality

Click here for the conference brochure.

The Changing Face of Care: Serving Older Adults in a Dynamic Environment
Those working in the senior services field know that continuing to provide quality care for older adults in our communities despite reduced government reimbursements and increased health care costs has been a challenge. The establishment of the Affordable Care Act, coupled with the changing senior market and other new industry regulations, proves senior care providers will need to be flexible and proactive in the care they deliver. Our spring conference will focus on new trends and service lines in senior care and how the current dynamic health care and political environments can inspire us to find solutions to the current care puzzle.


Session Descriptions
Breakout Session Descriptions
Directions and Parking
Continuing Education Unit Hours


Session Descriptions

Pre-Conference Event — 8:00 – 9:00 a.m.
“Finding Penelope”
Film Screening
“Finding Penelope” chronicles a unique collaboration between a retirement community, a university, and a theater company. The film is a compelling exploration of how elders (of all abilities), college students, and actors came together to learn and ultimately to produce a professional play within a retirement community.

Together, the group created “Finding Penelope,” a play reinterpreting Homer’s Odyssey to tell it from Penelope’s point of view and inspire us all to rewrite the odyssey of aging in our own lives. The documentary asks how we build a healthier daily engagement practice with seniors living with Alzheimer’s disease and related dementias while simultaneously building a vibrant long term care system.

Keynote — 9:15 – 11:00 a.m.

The Future of Aging Services in a World of Uncertainty
Robyn I. Stone, Executive Director and Senior Vice President of Research, LeadingAge Center for Applied Research

This presentation will provide an overview of the changing demographic characteristics that will drive the demand for aging services over the next 25 years and the shifting policy landscape that will influence how services are financed and delivered in the United States and Pennsylvania. Given this world of uncertainty, the speaker will highlight potential areas of program and business development that will help organizations navigate the stormy waters and thrive in our aging America.

Panel Discussion — 11:15 – 11:45 a.m.

The Dynamic Care Environment
The discussion will focus on determining methods of innovation despite the challenges of the new health care environment and increased competition from medical providers.

Book Signing and Resource Table Visits — 12:15 – 12:45 p.m.
Please take this time to visit the resource tables provided by area organizations or to purchase a signed copy of “Transforming Long-Term Care: Expanded Roles for Mental Health Professionals” by Kelly O’Shea Carney, Ph.D., ABPP, CMC, and Margaret P. Norris, Ph.D.

Breakout Session Descriptions

* Designates Nursing Track

First Breakout Session — 12:45 – 1:45 p.m. (2 Options)

Implementing and Sustaining Meaningful Transformation in Elder Care*
Susan Ryan
Senior Director, The Green House Project

To succeed in the changing health care environment, organizations need a care model that is sustainable, balances the need for superior outcomes with quality of life, and is desirable to increasingly demanding consumers and families. Explore the comprehensive transformation of The Green House model that creates Real Home, Meaningful Life, and Empowered Staff. Learn about the current research, and a case study that compares The Green House model to the traditional nursing home from a clinical and financial perspective. The paradigm of elder care is changing across the country, and this session will highlight the imperative to be a leader of this transformed landscape.

The Future of Aging Services: It’s All About the Partnerships
Robyn I. Stone, Executive Director and Senior Vice President of Research, LeadingAge Center for Applied Research

The policy and practice environment for aging services is ever changing and the future of the aging services landscape is in flux. One thing however is a given; the future will likely depend on aging services providers partnering with local health and social service organizations to provide better quality and more efficient care and support to older adults. This session will focus on the role of partnerships in the expansion of one area of aging services—affordable senior housing and services. Building on over a decade of research, the presenter will highlight how a collaborative is helping low income seniors age successfully in their communities while lowering expenditures for public payers.

* Designates Nursing Track

Second Breakout Session — 2:00 – 3:00 p.m. (2 Options)

How are the Revolutionary Changes in Government Policies Affecting the Face of Aging Services?*
Anne Henry
Vice President of Government Affairs, LeadingAge PA

Governments, both state and federal, are rapidly making monumental changes to policies that effect long term services and support providers. This session will provide in-depth information on current state policy changes and will highlight relevant federal changes. Insight and tools that might be useful to survive and thrive under the current revolution will be discussed. Attendees will be urged to share strategies they are utilizing to make the rapid operational changes necessary in the current dynamic environment.

The Power of Generational Understanding
Erin Read
Director, Strategic Planning, Creating Results, LLC—Strategic Marketing

Baby boomers have long dominated media headlines, and now they’re a dominating concern for many senior living organizations. How do boomers differ from the Silent Generation that came before them? Or the smaller Generation X cohort that follows? What will it be like to work with these consumers— is your team prepared to communicate, collaborate, and captivate the “new kids on the block”?

This session aims to provide insights that can help senior living professionals communicate more effectively across the generations—with boomer prospects, family members, influencers … even teammates!

 * Designates Nursing Track

Third Breakout Session — 3:15 – 4:15 p.m. (2 Options)

Transforming Care via Teamwork and People Skills*
Kelly O’Shea Carney, Ph.D., ABPP, CMC
Executive Director, Center for Excellence in Dementia Care, Phoebe Ministries

Every care provider knows that person centered care is our goal, but all too often the firmly embedded medical model interferes with our good intentions. This program will challenge care providers to achieve true person-centered care through the application of psychological principles, insights, and skills offered through the vehicle of interprofessional collaboration. Based upon concepts presented in a recently released book, “Transforming Long Term Care,” we will explore the ways in which mental health professionals can become key partners in creating the kind of person-centered holistic care that our residents and their families expect and our care staff wants to provide.

Health Care Reform and Older Americans
Christopher P. Borick, Ph.D.
Director Muhlenberg College Institute of Public Opinion

This session will examine the health care reform taking place in 2017 and how those changes may affect older Americans.  In particular participants will learn about the impacts of policy changes in Washington that may affect the cost, availability and quality of their health care.


Keynote Speaker Biography

Dr. Robyn I. Stone, a noted researcher and leading international authority on aging and long term care policy, joined LeadingAge to establish and oversee the LeadingAge Center for Applied Research. The Center has earned a national reputation for its ability to translate research findings into real-world policies and practices that improve the lives of older Americans and their caregivers.

Previously, she worked for the Federal Agency for Health Care Policy and Research (now known as the Agency for Health Care Research and Quality). Stone also served the White House as deputy assistant secretary for disability, aging, and long term care policy, and as acting assistant secretary for aging in the Department of Health and Human Services under the Clinton administration.

She was a senior researcher at the National Center for Health Services as well as at Project Hope’s Center for Health Affairs. Stone was on the staff of the 1989 Bipartisan Commission on Comprehensive Health Care and the 1993 Clinton administration’s Task Force on Health Care Reform. Stone holds a doctorate in public health from the University of California, Berkeley.

Breakout Session Speaker Biographies

Christopher Borick, Ph.D. is a political scientist and Director of the Muhlenberg College Institute of Public Opinion. He is a nationally recognized public opinion researcher who has conducted over 250 large-scale public opinion surveys. Professor Borick received his undergraduate education at The Pennsylvania State University and completed his doctoral work at The State University of New York at Binghamton in the area of public policy analysis.  He has government experience at both the federal and local levels and has published and presented over thirty articles and four books.

Dr. Kelly Carney PhD, ABPP, CMC, is the Executive Director of the Center for Excellence in Dementia Care at Phoebe Ministries. She is a licensed psychologist with board certification in Geropsychology. Dr. Carney provides leadership for the comprehensive dementia program at Phoebe and serves as a clinician, trainer and consultant in long term care settings. With particular expertise in the assessment and management of challenging behaviors associated with dementia, Dr. Carney has provided training at the state and national level to professional caregivers on issues related to behavioral health and the aging.

 Anne Henry is the Vice President of Government Affairs LeadingAge PA. Prior to joining the association, Anne served as the Director of the Bureau of Finance/Chief Financial Officer of the Office of Long Term Living (OLTC) at the PA Department of Welfare. Prior to this role, she served as the Chief Operating Officer of the PA Health Care Association (PHCA). Anne has an extensive background in the provision of senior services in Pennsylvania and in depth experience from a regulatory standpoint on issues affecting long term care providers.

 Erin Read is the Director of Strategic Planning for Creating Results. She spearheads integrated and digital marketing programs for organizations targeting mature consumers. She writes, researches and speaks about marketing to baby boomers and seniors. Erin has addressed local, regional, international conferences on generational marketing. She is the co-author of several national studies/eBooks including Photo Finish and Social, Silver Surfers, and the principal blogger for Mature Marketing Matters.

Susan Ryan is the Senior Director of The Green House Project and provides leadership to the National Green House Replication Initiative. Previously, Ryan served as the Chief Operating Officer of The Green House Project as well as a project guide. She received an MA in Management of Aging Services from UMBC and has served on the board of The Eden Alternative since 2009.


The cost for the full-day conference, which includes all programming, a continental breakfast, and buffet lunch, is $25. Students and Phoebe employees are admitted free with a valid ID (must be presented during morning registration/check-in) and scholarships will be considered. Most CEUs are offered at an additional cost.

Seating is limited and registrations will be taken in the order they are received, so please register early.

*Please call 610-794-5150 with questions.

The Phoebe Institute on Aging promotes improved quality of life and care for the aging and their families. The Institute is well-known for its innovative educational programs, cooperative ventures, and outreach activities.

Phoebe Ministries is able to provide this educational conference at a low cost thanks to the continued support of our donors.

Directions and Parking

DeSales University
University Center
2755 Station Avenue
Center Valley, PA 18034

From Route 309 Traveling South
Take state Route 309 South to Route 378 North.
Turn LEFT and follow Route 378 North to Preston Lane (next to the Copperhead Grille).
Turn RIGHT on Preston Lane
Turn RIGHT on Landis Mill Road to enter the DeSales University Campus.
Turn LEFT on Station Avenue. The University Center parking lot is the first left. Additional parking and a shuttle are located across Landis Mill Road in front of Billera Hall.

From Route 309 Traveling North
At the intersection of Route 309 and Route 378 bear right
Follow Route 378 North to Preston Lane (next to the Copperhead Grille).
Turn RIGHT on Preston Lane
Turn RIGHT on Landis Mill Road to enter the DeSales University Campus.
Turn LEFT on Station Avenue. The University Center parking lot is the first left. Additional parking and a shuttle are located across Landis Mill Road in front of Billera Hall.


Parking is available in the lot in front of University Center. Overflow parking will be available across the street in front of Billera Hall. Click here for a map of the campus.

A shuttle and a walking path to the nearby University Center are both available.

Continuing Education Unit Hours

Applications have been submitted for Nursing, Nursing Home Administrator, Personal Care Home Administrator, Social Work, Community Life, and Pastoral Care credits.

Six total hours are available for the day.

Three credit hours are available for the morning (if attending the pre-conference event), and three for the afternoon. Please visit the designated CEU tables during registration to receive your paperwork.

Nursing CEUs
Phoebe has applied to the Pennsylvania State Board of Nursing for six CEUs for the full day. If approved, they will be available for $10.

Nursing Home Administrator CEUs
Phoebe has applied to the Pennsylvania State Board of Nursing Home Administrators for six CEUs for the full day. If approved, they will be available for $10.

Personal Care Home Administrator CEUs
Phoebe has applied to the Pennsylvania Department of Public Welfare for six CEUs for the full day. If approved, they will be available for $10.

Social Work CEUs*
Six CEUs will be awarded for completion of the full-day course or four for the morning program if attending the pre-conference event. Bring a check payable to NASW the day of the event: $15 for NASW members; $50 for non-members.

Community Life Professionals CEUs
Phoebe has applied to NCCAP for six CEUs for the full day and if approved, they will be available for $10.

Pastoral Care CEUs
Six units are available at no cost for the full day.

Certificate of Attendance
Phoebe Ministries offers a certificate of attendance at no cost.


*NASW has been designated as a pre-approved provider of professional continuing education for social workers (Section 47.36), Marriage and Family Therapists (Section 48.36), and Professional Counselors (Section 49.36) by the Pennsylvania State Board of Social Workers, Marriage & Family Therapists and Professional Counselors.


Save the Date for the Phoebe Institute on Aging Fall Conference: The Future of Aging Services! Featuring a keynote address by futurist, Jeff Bauer, Ph.D., the conference will take place on Tuesday, October 10, 2017, at DeSales University.

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